Frei, Regina; Jack, Lisa; Brown, Steve - In: International Journal of Operations & Production Management 40 (2020) 10, pp. 1613-1621
Purpose: This article sheds light onto the increasing problem of product returns, which is exacerbated by growing e-commerce. Many retailers and academics are oblivious to the nature and scale of this challenge. Interdisciplinary research is needed to develop supporting theory, and...