Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.). In this context, the flow...

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher