Camgöz-Akdağ, Hatice; İmer, H. Pınar; Ergin, K. Nazlı - In: Business Process Management Journal 22 (2016) 5, pp. 957-968
quality characteristics for increasing internal customer satisfaction. Design/methodology/approach – The integration of …Purpose – The purpose of this paper is to employ quality function deployment (QFD) method for translating internal … SERVQUAL into QFD has been used to set the success factors to improve quality in the textile industry. One of the largest …