quality characteristics for increasing internal customer satisfaction. Design/methodology/approach – The integration of …Purpose – The purpose of this paper is to employ quality function deployment (QFD) method for translating internal … SERVQUAL into QFD has been used to set the success factors to improve quality in the textile industry. One of the largest …

Purpose – The purpose of this paper is to attempt to model the antecedents and consequences of quality commitment among … employees in a service organization. Design/methodology/approach – The conceptual model based on extant literature on quality … commitment is validated through a study among employees in a consultancy organization in Turkey involved in servicing SMEs …

precursor to new product development teamwork quality and team performance; to study the moderating impact of environmental …/project managers based in Ankara and Istanbul, Turkey. A series of multiple regression analyses were used to obtain results. Findings … – Only two of the six facets of teamwork quality (coordination and balance of member contribution) are significantly …

evaluation of the lean readiness (LR) of the T-ASI. Thus, the LR assessment is based on six quality practices related to lean … companies with respect to complementary quality practices that support the implementation and/or sustainment of LM. Thus …, managers can use this study as a platform to take better decisions regarding what quality aspects of their operations need to …

Purpose – The purpose of this paper is to explore the major factors that impact the quality commitment of employees in … sample surveys conducted in two separate organizations in Turkey. Findings – The study presents four independent variables as … the major factors affecting quality commitment of employees, viz. the leadership commitment towards quality; the quality …