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Emotional labour and its psychometric outcomes on the service providers of the hotel industry
Saini, Dipneet; Singh, Manjit - In: International journal of leisure and tourism marketing … 7 (2020) 1, pp. 44-66
Persistent link: https://www.econbiz.de/10012513427
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Examining the impacts of job stress and job satisfaction on hotel employees' eating behavior
Okumus, Bendegul; Chaulagain, Suja; Giritlioglu, Ibrahim - In: Journal of hospitality marketing & management 28 (2019) 5, pp. 558-575
Persistent link: https://www.econbiz.de/10012176676
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Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon; Ok, Chihyung; Lee, Seung-hoon; Lee, Choong-Ki - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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What influences company attachment and job performance in the COVID-19 era? : airline versus hotel employees
Han, Heesup; Lee, Kai-Sean; Kim, Seongseop; Wong, … - In: Tourism management perspectives : TMP 44 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013494129
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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin; Bonn, Mark Andrew; Cho, Meehee - In: International journal of hospitality management 52 (2016), pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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Creativity and turnover intention among hotel chefs : the mediating effects of job satisfaction and job stress
Tongchaiprasit, Patcharanan; Ariyabuddhiphongs, Vanchai - In: International journal of hospitality management 55 (2016), pp. 33-40
Persistent link: https://www.econbiz.de/10011497920
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Moderating effects of presenteeism on the stress-happiness relationship of hotel employees : a note
Chia, Yew Ming; Chu, J. T.; Brymer, Robert A. - In: International journal of hospitality management 55 (2016), pp. 52-56
Persistent link: https://www.econbiz.de/10011497926
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A hotel stay for a respite from work? : examining recovery experience, rumination and well-being among hotel and bed-and-breakfast guests
Chen, Chun-Chu; Han, Jiyoon; Wang, Yao-Chin - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1270-1289
Persistent link: https://www.econbiz.de/10013164588
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Hospitality workers' COVID-19 risk perception and depression : a contingent model based on transactional theory of stress model
Yan, Jiaqi; Kim, Sunghoon; Zhang, Stephen X.; Foo, Maw Der - In: International journal of hospitality management 95 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012547994
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Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 395-418
Persistent link: https://www.econbiz.de/10012549261