Purpose – The purpose of this paper is to provide and develop a comprehensive and holistic understanding of the working relationship between the in-house IT department and other parts of the business. Design/methodology/approach – In this paper, IT professionals and internal customers at...

The upstream activities of software development projects are often viewed as both the most important, the least understood, and hence the most problematic. This is particularly noticeable in terms of satisfying customer requirements. Business process modelling is one solution that is being...

Business process modelling is an area of work that is increasingly used in conjunction with software development. For example, many development methods note the importance of strategic or business modelling, typically as a prerequisite to analysis. In addition, Systems Engineering for Business...

Electronic marketplaces (e-marketplaces) have a profound influence on the way in which organizations manage their supply chains. Proponents of the e-marketplace concept suggest that web-based trading systems, such as World Wide Retail Exchange (WWRE) and GlobalNetXchange (GNX), would enable...

The focus of this research is to outline the experience of a small-to-medium-sized European-based software development organization, utilizing the IDEALSM model while implementing a tailored Capability Maturity Model® (CMM®) software process improvement (SPI) program.[CMM is registered in the...

Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public...