The focus of this research is to outline the experience of a small-to-medium-sized European-based software development organization, utilizing the IDEALSM model while implementing a tailored Capability Maturity Model® (CMM®) software process improvement (SPI) program.[CMM is registered in the...

The literature indicates that there is urgent need to address the significant gap in our ability to value the contributory interaction of service networks in organisational performance. This paper is primarily concerned with exploring how service (re)configuration is utilised to optimise network...

Purpose – The purpose of this research paper is to present a modified framework for the waves of change of new product development of McGrath. Design/methodology/approach – A qualitative study of new product development (NPD) in four electronic firms (two small indigenous/two large...