The model comparison framework of Levy and Hancock for covariance and mean structure models is extended to treat multiple-group models, both in cases in which group membership is known and in those in which it is unknown (i.e., finite mixtures). The framework addresses questions of...

Examines the consumer behaviours which result when an apparel product fails and the situations of seeking, receiving, and satisfaction with redress, in relation to the consumer′s intent to repurchase a brand and to revisit a store. Results indicate a definite relationship and have direct...