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The impact of the COVID-19 pandemic on information systems management

Conger, Sue - In: Information systems management 37 (2020) 4, pp. 327-331

Persistent link: https://www.econbiz.de/10012392022

The impact of customer-centric business strategies on customer relationship management : pharmaceutical field-force perspective

Azeem, Muhammad; Aziz, Sania; Shahid, Jawad; Hayat, Aamir; … - In: International journal of pharmaceutical and healthcare … 16 (2022) 1, pp. 138-154

Persistent link: https://www.econbiz.de/10012886111

IT support for business processes in SMEs

Cragg, Paul; Mills, Annette - In: Business Process Management Journal 17 (2011) 5, pp. 697-710

Purpose – The study aimed to focus on how well information technology (IT) was supporting business processes in small‐ and medium‐sized enterprises (SMEs). Design/methodology/approach – The study collected data using a questionnaire that incorporated the 12 processes of the American...

Persistent link: https://www.econbiz.de/10014687905

Towards improved customer relationship management

In: Strategic Direction 38 (2022) 4, pp. 1-3

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...

Persistent link: https://www.econbiz.de/10015012095

Communication and control in outsourced IS development projects : mapping to COBIT domains

Gantman, Sonia; Fedorowicz, Jane - In: International journal of accounting information systems 21 (2016), pp. 63-83

Persistent link: https://www.econbiz.de/10011520846

Explaining IT governance disclosure through the constructs of IT governance maturity and IT strategic role

Joshi, Anant; Bollen, Laury H.; Hassink, Harold; Haes, … - In: Information & management : the internat. journal of … 55 (2018) 3, pp. 368-380

Persistent link: https://www.econbiz.de/10011833985

Can Agile, Lean and ITIL Coexist?

Rahman, Nayem; Smith, Aaron W. - In: International Journal of Knowledge-Based Organizations … 7 (2017) 1, pp. 78-88

Information Technology Infrastructure Library (ITIL) is frequently perceived as overly wordy and bureaucratic while … constraints. ITIL, Agile and Lean all contain best-practices to define and manage these constraints and the contexts in which they …

Persistent link: https://www.econbiz.de/10012046158

The Compensation Benefit of ITIL® Skills and Certifications

Quan, Jing; Galup, Stuart Diaz; Dattero, Ronald - In: International Journal of Service Science, Management, … 7 (2016) 2, pp. 1-15

business needs. The most broadly accepted ITSM framework is ITIL® (Mann, 2012) and its adoption by organizations across the … employ ITIL® enjoy better service quality and higher operational productivity as well as cost savings. Therefore, IT … professionals with ITIL® knowledge and skills are likely valuable to organizations and earn a higher wage than their peers. This …

Persistent link: https://www.econbiz.de/10012048096

Co-deployment of quality standards : a systematic literature review

Dahar, Hind; Roudies, Ounsa - In: International journal of productivity and quality … 32 (2021) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10012516398

Management of Ccange : pandemic impacts in IT

Geada, Nuno - In: International journal of enterprise information systems … 17 (2021) 2, pp. 92-104

Persistent link: https://www.econbiz.de/10012520010