essential to acquire a driving enthusiasm for customer service and a strong sense of professionalism to develop and maintain … customer satisfaction in the hospitality and tourism industry. …

began in the 1970s and was renounced by the Business Roundtable in 2019, but continues behind a façade of stakeholder … capitalism. Stakeholder capitalism is the most widely cited form of capitalism today, but it is incoherent as a practical guide … to action for an entire firm. This Element concludes that a recent evolution of capitalism--customer capitalism …

stakeholder, thereby removing confusion surrounding the use of this term from the general and project management arenas. Design … stakeholder are in terms of an interest and activity. This avoids all extensions of meaning introduced by defining particular … stakeholders of a firm. These definitions are carried forward into a mapping of the stakeholder locus of interest on an activity …

Corporations often engage in corporate community involvement (CCI) in order to improve the social and environmental … resulting from employee and customer proximity to CCI, which is defined as the awareness of, perceived credibility of, and … remain separate from corporate strategy. We propose the community-enabled balanced scorecard (CBSC) as a conceptual framework …