"This book evaluates operational strategies and interpersonal skill development for the successful management of modern organizations, highlighting various governance and interaction techniques that assist in mediating organizational controversies"--

New ways of managing conflict are increasingly important features of organisational work and employment. Leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of...

Effective leadership requires the capacity to successfully manage conflict. This edited volume examines the causes and consequence of conflict in groups, organizations and communities, and identifies ways that conflict can be managed and resolved

'Given the breadth in the conflict and conflict management literatures, there have been few if any compilations that offered good coverage and quality depth, until now. This work provides both a good and timely review as well as insightful integration and extension of existing conflict research....