Purpose – The article aims to provide a discussion of societal norms concerning “attractiveness,” the existence of appearance discrimination in employment, the presence of “preferring the pretty”, and then the authors examine important civil rights laws that relate to such forms of...

Purpose While the words diversity, disparate impact, and discrimination are commonly read and heard by working adults and professionals, they can at times be confusing and fearful to some managers. The purpose of this paper is to provide an overview of a specific aspect of US civil rights laws...

Purpose – The purpose of this paper is to ascertain if age, gender, management experience and government work experience actually make a difference in the ethical development of respondents in Vietnam, an emerging economy in Southeast Asia. Design/methodology/approach – A quantitative...

Purpose: The purpose of this study is to analyze the factors affecting startup development and the entrepreneurship ecosystem's contribution to it. Design/methodology/approach: A quantitative methodology is used for data...

This paper aims to set the stage for the development of an index that measures progress towards sustainability in the service sector. A review of the academic literature reveals history and theories on the subject, while a look at the trade literature describes what is happening in each of 13...

Customer-driven orientation for continuous improvement is an essential element embedded in the service industry. Sales representatives stress the unique qualities of their products or services to emulate and improve upon existing and potential competitors resulted in making their customers...

Human capital plays an important role and acts as a strategic resource that helps firms achieve strategic competitiveness. In the global business context, understanding the expectations and behaviors of employees in different cultures is paramount for international and multicultural...