This paper deals with measurement practices and expertises in both manufacturing and service industries. It states that the issue of 'what to measure' still needs further research and discussion, even though there is a general acceptance that the key operational performances of a production...

Purpose: From a supply chain perspective, counterfeiting is only part of a wider phenomenon defined as “illegitimate trade,” which includes supply chain infiltrations, factory overruns, gray and parallel markets, retail service counterfeiting and shoplifting. Although different forms of...

This paper aims to understand how best performing companies strive to improve their service levels, under the assumption that not only inventory management, but also warehouse management plays a key role in achieving this goal. To explore this issue, a case-based analysis was conducted on six...