Rouf, Md. Abdur; Kamal, Mostafa; Iqbal, Mohammed Masum - In: International Journal of Law and Management 60 (2018) 4, pp. 922-933
Purpose The main purpose of the study is to find out the customer perception of service quality of banking sectors in Bangladesh and measure their relations with regard to the customer personal characteristics like gender, age, education and occupation. Design/methodology/approach The research...