Since '90s, outsourcing concept became prevalent as a management strategy and business model. Outsourcing agreements are three to five years on average and depending on the market changes the customer has certain options such as: to expand or constrict the service scope, to penalise or award the...

This paper proposes a fuzzy approach to qualitative cross impact analysis. Cross impact analysis is seeking to find both direct and indirect relationships of variables relying on experts' decisions to structure and formalize judgmental forecasting. The knowledge is often uncertain or fuzzy when...