Purpose – The purpose of this paper is to present some of the fundamental barriers and challenges in the use of Six Sigma as a business improvement methodology in the hospitality industry. Design/methodology/approach – The approach taken was to collate data through observations made by the...

Purpose – The purpose of this paper is to address the growing importance of migrant workers to the hospitality industry of peripheral locations in the UK. Design/methodology/approach – The paper draws on data collected through in‐depth surveys of and focus group discussions with migrant...

This book elaborates upon, critiques and discusses 21st-century approaches to scholarship and research in the food, tourism, hospitality, and events trades and applied professions, using case examples of innovative practice. The specific field considered in this book is also placed against the...