Purpose: The existing research on service climate emphasizes its benefits for customers, employees and organizational outcomes. Service climate translates into organizational expectations from service employees to continuously show appropriate emotions when engaging with clients. However, these...

Purpose: This paper aims to examine the relationship between behaviors associated with transformational leadership (TL) and the sub-processes of organizational learning (OL) and to explain these relationships based on the ability-motivation-opportunity (AMO) framework....

The goal of this study was to examine the relationship between work commitment (WC) forms (e.g., organizational commitment, job involvement, occupational commitment, work involvement, and Protestant work ethic) and work outcomes (e.g. withdrawal intentions from the organization, job and...

This paper examines the relationship between multiple commitments (affective organizational commitment, continuance organizational commitment, occupational commitment, and job involvement) and withdrawal cognitions, with three different time intervals between the two. One hundred and twenty-two...