Purpose: Data envelopment analysis (DEA) is based on the production possibility set that involves the process of converting resources or inputs to outputs. Accordingly, most DEA models include endogenous variables and need an additional step to find the influence of exogenous variables on the...

Purpose The purpose of this paper is to measure the comparative efficiency of 18 Korean commercial banks under the presence of negative observations and examine performance differences among them by grouping them according to their market conditions. Design/methodology/approach The authors...

Purpose: This paper aims to (1) organize the open literature on hotel revenue management systems, (2) compare practitioner systems in terms of functionality and (3) integrate (1)-(2) into research stream recommendations for the open literature with an empirical focus....

For the past 100 years, we’ve progressively dehumanized our places of work. We’ve learned to systemize, homogenize, and mechanize - all in the quest for greater efficiency and cost-saving. We’ve forgotten that the human being is the centre of work. This book highlights the ten essential...

Agile is the new black. Every business now has to be adaptive, nimble and ready to pivot - managers have to be comfortable with ambiguity and constantly ready for change. And yet… While agility is regarded as essential for competitive advantage, most organizations are still unthinkingly...

That's not my job.' If you don't want your employees to say that, why do you start your relationship by giving them a narrow task and competency focused description of their job? We need people to fulfil many different roles at work – yes the need to do their job, but they also need to...