Vor dem Hintergrund zunehmenden Wettbewerbsdrucks und steigenden Kundenanforderungen bieten Unternehmen auf Industriegütermärkten zunehmend Sach- und Dienstleistungen in integrierter Form als Hybride Leistungsbündel an. Eine erfolgreiche Vermarktung erfordert jedoch die genaue Kenntnis des...

Due to the rapid technologic change, we see the role of manufacturing workers continuously changing: the increasing automation of manufacturing processes has reduced the amount of manual work, whereas the increasing complexity of manufacturing systems requires workers to build-up broader and...

Purpose: The purpose of this paper is to reveal how information and communication technology (ICT) can empower shop floor workers in collaborative manufacturing environments. Design/methodology/approach: The authors gather data from a mobile maintenance department of a steel manufacturing...