Shabbir, Asma; Malik, Shahab Alam; Janjua, Saquib Yusaf - In: International Journal of Quality & Reliability Management 34 (2017) 8, pp. 1295-1317
Purpose The purpose of this paper is to investigate patients’ views toward the perceived service quality of public and private healthcare service providers. Determinants of healthcare service quality were compared by carrying out a GAP analysis to equate perceived and expected services and...