Total quality management (TQM) is dead in the NHS. That is what many academics and arm chair pundits suggest, and there is much evidence to support their claims. Many writers say that TQM is time consuming, and NHS managers found that applying TQM too complex and pushing professional quality...

Purpose – The purpose of this paper is to address corporate governance structures. Effective corporate governance can lead to managerial excellence but managerial ethical excellence does not always exist without effective corporate governance. Embedded in both effective corporate governance...

Purpose – Based on a case study of a drugs manufacturing plant in the UK, the purpose of this paper is to demonstrate how best to improve manufacturing processes using a hybrid model of Total Quality Management (TQM) and Business Process Reengineering (BPR). Insights are provided to a phased...

Owing to intensifying competition and changing trends, the process of new product development has become increasingly important to competitiveness in the brewing industry. Consumers are now demanding more innovative products, thus requiring brewers to find better and quicker ways of introducing...

The main theme of the paper is the discussion of an inherent, but largely ignored approach to the successful implementation of business process reengineering (BPR) – the operations management approach. Through the use of a case study of a major public hospital in the UK, the paper will...

This paper focuses on the legacy which the quality gurus have left to managers seeking to embark on, and sustain, a corporate quality initiative. The paper demonstrates that the legacy consists of prescriptions which are not the subject of consensus and which fail to provide the holism demanded...

The provision of leadership by senior management of an organisation is universally acclaimed by most writers as one of the most important factors for the successful implementation of total quality management. However, there has been little attempt to delineate the essential leadership...

Purpose – The purpose of this paper is to delineate the factors responsible for the decline of total quality management (TQM) in the National Health Service (NHS). It is suggested that if these factors were initially identified and eliminated prior to implementation, the decline of TQM as a...

Notes that researchers have cited various reasons for the high failure rate of total quality management (TQM) in manufacturing organisations and asks – is TQM a wonderful philosophy or a disaster that was allowed to happen? Based on empirical case study material, this article considers the...