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Investigating the wellness tourism factors in hot spring hotel customer service

Chen, Kaung-Hwa; Chang, Feng-Hsiang; Wu (Kenny), Chihkang - In: International Journal of Contemporary Hospitality Management 25 (2013) 7, pp. 1092-1114

Purpose – This study aims to establish customer service factors for wellness tourism from both service providers and customer perspectives, and to determine whether gender and age factors affect older tourist opinions of customer service. Design/methodology/approach – The authors interviewed...

Persistent link: https://www.econbiz.de/10014764386

Is your working life good? : alienation in the nexus between job characteristics and organizational citizenship behavior of hospitality frontline employees

Chen, Kaung-Hwa; Ye, Ying - In: Tourism review 79 (2024) 1, pp. 133-151

Persistent link: https://www.econbiz.de/10014511884

Military tourism cultural heritage site experiencescape effects on authenticity, memorability, and revisit intention : learning from Taiwanese military dependents' villages

Chen, Kaung-Hwa; Ye, Ying; Yu, Ci-Hui - In: Tourism review 79 (2024) 3, pp. 739-756

Persistent link: https://www.econbiz.de/10014512310

Research on the relationship between wellness tourism experiencescape and revisit intention : a chain mediation model

Chen, Kaung-Hwa; Huang, Leo; Ye, Ying - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 893-918

Persistent link: https://www.econbiz.de/10013546091

Interactive group decision-making: Modeling and application

Chen, Kaung-Hwa; Lin, Hsin-Hui - In: Socio-Economic Planning Sciences 32 (1998) 2, pp. 113-121

Persistent link: https://www.econbiz.de/10005457248

Hospitality employees and digital transformation : the mediating roles of alienation and motivation

Ye, Ying; Chen, Kaung-Hwa - In: International journal of hospitality management 119 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015070777