A brief history of coaching and mentoring / David Clutterbuck and Tammy Turner -- Key challenges for coaching and mentoring in Asia-Pacific / Derrick Kon and Anna Blackman -- What does good practice look like? / Anna Blackman and David Clutterbuck -- Role and future of coaching supervision in...

Frontmatter -- CONTENTS -- PREFACE -- CHAPTER 1. THE NATURE OF THE BEAST: HUMAN RESOURCES MANAGEMENT AND THE TOURISM CONTEXT -- CHAPTER 2. CHANGE,WHAT CHANGE? HUMAN RESOURCES PLANNING IN A CONTEMPORARY ENVIRONMENT -- CHAPTER 3. MANAGING THE PROCESS -- CHAPTER 4. PERFORMING OR IGNORING:MANAGEMENT...

Purpose – To assess the attitudes toward service delivery of employees in Australian hotels with a long‐term view of establishing job service “norms” against which candidates may be ultimately evaluated. Design/methodology/approach – Lee‐Ross's Service Predisposition Instrument (SPI)...

Purpose: This paper aims to draw upon the notion of practice as performance from social practice theory to unravel the onsite process of Chinese outbound tourist shopping. Design/methodology/approach: The study took a mixed methods approach. Qualitative data were collected via 110 participant...