The Total Service Concept (TSC) framework, which forms part of a long‐term R&D strategy in the Information Technology Institute in Singapore, is aimed towards sustained product development for service operations management applications. The TSC project is centred around the design of...

Manpower planning is a key aspect of the human resource management function in organizations. Specifically, manpower planning examines the gap between staff availabilities (internal and external to the organization) and staffing requirements (to perform tasks in the organization) over time, and...