This article aims to present a social media-based system that coordinates the responses of the authorities in a large crisis. The article performs extensive review of literature in order to identify decision making approaches in crisis situations and the different factors that affect these...

Productisation relates to the process of analysing a need, defining and combining suitable elements, tangible and/or intangible, into a product-like defined set of deliverables that is standardised, repeatable and comprehendible. This paper clarifies the concept of productisation by surveying...