Purpose – The purpose of this research paper is to identify the impact of contextual and processual factors on the development, use and impact of performance measurement systems in voluntary and community organisations. Design/methodology/approach – The paper reviews the applicability of...

Purpose: Organisations within healthcare increasingly operate in rapidly changing environments and present wide variation in performance. It can be argued that this variation is influenced by the capability of an organisation to improve: its improvement capability. However, there is little...

“Lean working”, “leanness” or “lean” are terms that can be used to describe “doing more with less” i.e. improved utilisation of an organisation's resources. This paper outlines the concept of leanness before developing thinking to describe a state of “corporate anorexia” –...

Examines the manufacturing strategy framework developed by Hill and its development, comparing it to work in manufacturing strategy and other related fields. Discusses Hill’s distinctive concepts of order‐winning criteria and order‐qualifying criteria. Also raises issues relating to...

Describes the combination of research methods used to investigate the process of Information Management (IM) in small firms. IM was defined as encompassing all management issues related to Information Systems (IS) and involving processes relating to planning, organization, control and...

Purpose – This paper aims to report on the approach to change used in the development of a tool to assess patient status six months after stroke (the Greater Manchester Stroke Assessment Tool: GM-SAT). Design/methodology/approach – The overall approach to change is based on the Promoting...