Cortés, Cristián E.; Gendreau, Michel; Rousseau, … - In: European Journal of Operational Research 238 (2014) 1, pp. 300-312
We consider a real problem faced by a large company providing repair services of office machines in Santiago, Chile. In a typical day about twenty technicians visit seventy customers in a predefined service area in Santiago. We design optimal routes for technicians by considering travel times,...