Dessi, Cinzia; Ng, Wilson; Floris, Michela; Cabras, Stefano - In: Journal of Small Business and Enterprise Development 21 (2014) 4, pp. 668-689
Purpose – The purpose of this paper is to explore the “perceptive concordance” – the proximity of perceptions of the business- between key managers and customers of two small family-owned and managed businesses (“FBs”) and two larger non-FBs in Cagliari, Italy as a preliminary basis...