Mahmood, Tariq; Hafeez, Khalid - In: International Journal of Quality and Service Sciences 5 (2013) 2, pp. 208-229
Purpose – The purpose of this paper is to assess the performance of an e‐learning software system to ensure its teaching and learning quality, contextual relevance and longer operational life to achieve economies of scale. Design/methodology/approach – A Goal‐Question‐Metric (GQM)...