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measures were, mainly, used to enhance programme effectiveness but the reporting was largely voluntary. Output measures were …
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Suggests that there is a need to explore managerial public sector effectiveness given its complexity and subjective … nature. Argues the case for a multi‐perspective approach to public sector effectiveness, based on specific, inter … of effectiveness. Concludes that managerial effectiveness is essentially about understanding, reinterpreting and making …
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In this decade we have witnessed in the Australian public sector tremendous pressures for change in the name of accountability and efficiency. Changes have occurred in public sector management and in public sector accounting. Techniques such as programme budgeting, financial management...
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With public services operating as monopolies, dissatisfied users cannot exit from the relation without changing patronage. Apart from exit from the region, voicing their dissatisfaction in order to influence the service offer becomes the only alternative. Industries and companies may be...
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Highlights the unique difficulties of Slovenia’s current public administrative system which has to find ways to change from the previous Yugoslav system to a more modern administrative system. First describes Slovenia’s economic and political make‐up and proceeds with a description and...
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basis for achieving effectiveness in public services.  …
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