Zakariya Belkhamza (contributor); … - 2012
Deschoolmeester -- 6. Measuring IT service management performance: a model development / Francis Gacenga ... [et al.] -- 7. Fuzzy …-state framework for integrated business change and information systems development and maintenance / Simon McGinnes -- 10. Enterprise … information systems performance management system: the case of an insurance corporation / Angela Perego …