Narrow search
Showing 1 - 10 of 477
Cover Image
SMS, Safety Culture, and the Four Pillars of Safety Applied to Airline Pilot Training: NextGen Demands to Improve Safety
Petitt, Karlene - In: International Journal of Aviation Systems, Operations … 4 (2017) 2, pp. 45-61
The history of airline safety includes both FAA economic and safety measures that have grown over the years. This article provides a timeline of airline safety trends from crew resource management to safety management systems. Industry challenges are identified to include operational...
Persistent link: https://www.econbiz.de/10012043087
Cover Image
Architecture Board Practices in Adaptive Enterprise Architecture with Digital Platform: A Case of Global Healthcare Enterprise
Masuda, Yoshimasa; Shirasaka, Seiko; Yamamoto, Shuichiro; … - In: International Journal of Enterprise Information Systems … 14 (2018) 1, pp. 1-20
This article aims to investigate solutions incorporated by a group called an Architecture Board in the global healthcare enterprises (GHE) for solving issues and mitigating related architecture risks while implementing “Adaptive Integrated EA framework,” which can be applied in companies...
Persistent link: https://www.econbiz.de/10012044514
Cover Image
Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience
Kamboj, Shampy; Yadav, Mayank; Rahman, Zillur; Goyal, … - In: International Journal of Information Systems in the … 8 (2016) 4, pp. 1-16
The emergence of social media technologies have drastically changed the face of customer relationship management (CRM …), hence firms are incorporating social media technologies in their existing CRM systems which has led to the evolution of … social CRM. This article extends capability-based perspective of traditional CRM by integrating it with social media …
Persistent link: https://www.econbiz.de/10012045857
Cover Image
Empowering CRM Through Business Intelligence Applications: A Study in the Telecommunications Sector
Al-Zadjali, Mohamed; Al-Busaidi, Kamla Ali - In: International Journal of Knowledge Management (IJKM) 14 (2018) 4, pp. 68-87
organizations in different functions. This article examines the impacts of BI on customer relationship management (CRM) functions … (marketing, sales and customer services) in the telecommunications sector. The literature found that BI application in CRM in a … guidelines for practitioners in the area of CRM, BI, and telecommunications to help understand why to invest in BI in specific …
Persistent link: https://www.econbiz.de/10012046278
Cover Image
Service and Billing Management Method for ICT Services
Iwashita, Motoi; Tanimoto, Shigeaki - In: International Journal of Software Innovation (IJSI) 4 (2016) 2, pp. 1-16
Information and communication technology (ICT) including broadband networks, cloud computing, a variety of mobile devices, point-card systems, and “virtual coins” can induce complicated situations concerning customer management. In particular, billing management is very critical, and it is...
Persistent link: https://www.econbiz.de/10012047767
Cover Image
Segmenting Markets by Means of CRMs: An Application to Restaurants
Heredero, Carmen De Pablos; Gallego-Gómez, Cristina - In: International Journal of Web Portals (IJWP) 8 (2016) 1, pp. 1-12
Customer Relationship Management Systems, CRM, are technological assets that can help firms to develop the required … of Customer Relationship Management system CRM, to the restaurant industry is offered. The VIPs group has developed … this tool. Therefore, a follow-up of the strategy followed with the CRM system in the period from 2011-2016 has been …
Persistent link: https://www.econbiz.de/10012048704
Cover Image
Unternehmensseitige Berücksichtigung von Verbraucherinteressen : Customer Care und das Fallbeispiel Migros
Wenzel, Peter - 1998
Angesichts der wachsenden Kritik an einer mangelhaften Kundenorientierung vieler Unternehmen einerseits und der sich ausbreitenden Marktsättigung andererseits, legt der Verfasser eine der ersten deutschen Untersuchungen zur Konzeption des Customer Care vor. In der Vergangenheit hat sich aus...
Persistent link: https://www.econbiz.de/10011401932
Cover Image
Strategic customer relationship management in the age of social media
Khanlari, Amir (ed.) - 2015
in a coherent and conceptual framework offering the resources necessary to adopt and implement social CRM strategies … -- Social CRM analytics: gaining customer insights for designing social CRM strategies / Prerna Lal -- The impact of CRM and … -- Electronic customer relationship management (E-CRM) practices of micro, small, and medium scale enterprises in Ghana / Rebecca …
Persistent link: https://www.econbiz.de/10011308544
Cover Image
Kundenwert : Grundlagen - innovative Konzepte - praktische Umsetzungen
Helm, Sabrina (ed.); Günter, Bernd (ed.);  … - 2017 - 4., überarbeitete und erweiterte Auflage
Persistent link: https://www.econbiz.de/10011533251
Cover Image
BPM for supporting customer relationship and profit decision
Lau, Henry; Nakandala, Dilupa; Samaranayake, Premaratne; … - In: Business process management journal 22 (2016) 1, pp. 231-255
Persistent link: https://www.econbiz.de/10011455487