Gittell, Jody Hoffer - In: Management Science 48 (2002) 11, pp. 1408-1426
, however, the performance effects of routines were also mediated by relational coordination. Rather than serving as a … replacement for interactions, as anticipated by organization design theory, routines work by enhancing interactions among … participants. Likewise, all three coordinating mechanisms, including routines, were found to be increasingly effective under …