The issue of precarious employment has gained increasing currency over recent years, as OECD countries have shifted away from traditional standard employment models. Nevertheless, there has been little empirical research on the experiences of nonstandard workers and the links that can be...

Purpose: The purpose of this paper is to present a narrative history of the birth of human resource management in the New Zealand hotel sector. This historical development is analysed through the influence of changes in the national economic and employment relations context, the demise of...

Purpose – The purpose of this paper is to report on the experience of women working in New Zealand call centres after finding contrary evidence in the international research which suggests call centre work does not offer career opportunities for its mainly female workforce. The research seeks...

This paper reviews three key issues associated with temporary agency work (referred to as agency work herewith) by drawing on Australian and New Zealand trends and experiences. First, the authors contend that it is surprising, in light of its high flexibility, that agency work constitutes a...

The Employment Contracts Act 1991 radically transformed the system of employment relations in New Zealand. Proponents of the Act claim that it gives employers and employees “freedom of choice” and the ability to arrive at “flexible” working arrangements which are mutually beneficial. But...