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Linking polychronicity to hotel frontline employees' job outcomes : do control variables make a difference

Daskin, Mustafa - In: EuroMed journal of business 11 (2016) 2, pp. 162-180

Persistent link: https://www.econbiz.de/10011591647

Testing a structural equation model of polychronicity

Daskin, Mustafa - In: International Journal of Contemporary Hospitality Management 31 (2019) 7, pp. 2788-2807

Purpose: This paper aims to explore the role of ethical climate as an antecedent of polychronicity, then in turn the effect of polychronicity on frontline employees’ service innovative behaviours (SIBE) and error strain and the moderating role of organization mission fulfilment in these...

Persistent link: https://www.econbiz.de/10012069100

The critical antecedents to organizational citizenship behaviors : empirical evidences from North Cyprus service industry

Daskin, Mustafa; Saydam, Serdar; Arasli, Huseyin - In: Journal of management research 5 (2013) 2, pp. 205-239

Persistent link: https://www.econbiz.de/10009727588

The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia

Daskin, Mustafa; Surucu, Ozlem Altunoz - In: Asia-Pacific journal of business administration 8 (2016) 2, pp. 177-196

Persistent link: https://www.econbiz.de/10011552972

Assessing the food safety knowledge of fast-food restaurant staff in Ankara/Turkey : some strategies from managerial approach

Kaptangil, Kerem; Daskin, Mustafa - In: Middle East journal of management : MEJM 5 (2018) 4, pp. 409-423

Persistent link: https://www.econbiz.de/10011979565

The moderator role of COVID-19 risk perception in the impact of festival experience quality on life satisfaction

Asan, Kubra; Daskin, Mustafa; Kaptangil, Kerem - In: International journal of event and festival management 14 (2023) 3, pp. 294-309

Persistent link: https://www.econbiz.de/10014320110

Linking polychronicity to hotel frontline employees’ job outcomes

Daskin, Mustafa - In: EuroMed Journal of Business 11 (2016) 2, pp. 162-180

Purpose – The purpose of this paper is to investigate the impact of polychronicity on frontline employees’ (FLEs) service recovery performance, perceived role overload, and work stress in a hotel work setting. Design/methodology/approach – In this survey, a total number of 267 usable...

Persistent link: https://www.econbiz.de/10014729789

The role of polychronicity and intrinsic motivation as personality traits on frontline employees’ job outcomes

Daskin, Mustafa; Surucu, Ozlem Altunoz - In: Asia-Pacific Journal of Business Administration 8 (2016) 2, pp. 177-196

Purpose – The purpose of this paper is to investigate the impact of polychronicity and intrinsic motivation on frontline employees (FLEs)’ work-family conflict, and service recovery performance (SRP) in a service setting. Design/methodology/approach – In this survey, a total number of 312...

Persistent link: https://www.econbiz.de/10014674443