This book compiles the current state of knowledge on omnichannel retailing, a new concept in which all sales and interaction channels are considered together, and which aims to deliver a seamless customer experience regardless of the channel. It highlights case studies and examples related to...

Supply Chain Design and Management in Emerging Economies - Identifying Barriers and Critical Success Factors -- The Current State of Supply Chain Management in Brazil -- Designing Supply Chain into Africa: A South African Retailer's Experience -- Malaysian Government Transformation Towards...

This book focuses on the need to develop sustainable supply chains - economically, environmentally and socially.This book is not about a wish list of impractical choices, but the reality of decisions faced by all those involved in supply chain management today.Our definition of sustainable...

Purpose – The purpose of this paper is to introduce sustainability as a new dimension of information systems (IS) evaluation. Customers, policymakers and business partners increasingly require the monitoring and reporting of the organisational impact on sustainability. However, traditional IS...

Purpose – This paper aims to present electronic procurement benefits identified in four case companies from the information technology (IT), hi‐tech sector. Design/methodology/approach – Multi‐case study design was applied. The benefits reported in the companies were analysed and...