In contrast to previous research on HR performance evaluation in quality organisational environments, which is mainly confined to the literature and theory-based studies, this paper provides a partial answer to the question: 'what is a typical quality-oriented HR performance evaluation system'?...

Drawing on interviews with HR, finance and marketing directors, this article examines the locus of strategic decision making in organisations, who makes those decisions and the characteristics and competencies of strategic decision makers. The article finds that strategic formulation takes place...