Novak, David C.; Sullivan, James L.; Reed, Jeremy; … - In: International Journal of Quality & Reliability Management 35 (2018) 10, pp. 2348-2372
Purpose: The ability to measure and assess “quality” is essential in building and maintaining a safe and effective transportation system. Attaining acceptable quality outcomes in transportation projects has been a reoccurring problem at both the federal and state levels, at least partially,...