Purpose: The purpose of this paper is to formulate and validate a measurement model to evaluate the service quality of cultural centers. This study aims to expand the domain of service quality measurement models by extending the SERVQUAL model to an alternative measurement tool called the...

Purpose: Prepaid mobile Internet is one of the most profitable services that are composed of multiple attributes. The overall utility of Internet service can be broken down into the sum of the utility of individual attribute levels. Based on the multi-attribute theory, rational consumers choose...

Purpose: In this study, the authors consider the key decisions in the design of the green closed-loop supply chain (CSLC) network. These decisions include considering the optimal location of suppliers, production facilities, distribution, customers, recycling centers and disposal of...

Purpose: Waste production and related environmental problems have caused urban services management many problems in collecting, transporting and disposal of waste. The purpose of this study is to design a new model for municipal waste collection vehicle routing problems with time windows and...

Purpose: Delivery management of perishable products such as blood in a supply chain is a considerable issue such that the last-mile delivery, which refers to deliver goods to the end user as fast as possible takes into account as one of the most important, expensive and, polluting segments in...