Information technology (IT) use has generally been regarded as a positive phenomenon which always generates desirable outcomes. Recent years, however, have witnessed increasing negative consequences resulted from IT use. Emerging issues include individual users have experienced technostress from...

Purpose – The purpose of this paper is to examine the factors associated with user satisfaction in the social network sites (SNSs), and to explore the moderating effects of gender on user satisfaction. Design/methodology/approach – A research model was built upon the expectation...