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Identifying Customer Satisfaction: The Mystery Customer Approach
Tsironis, Loukas K. - In: International Journal of Knowledge-Based Organizations … 8 (2018) 3, pp. 1-27
The purpose of this article is to increase the customer service level by expanding the method of application used by the mystery customer (MC) to resolve practical and concrete problems concerning the status of chain stores. The survival of organisations can often be dependent on their customer...
Persistent link: https://www.econbiz.de/10012046184
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Suitability of performance indicators and benchmarking practices in UK universities
Tee, Kong Fah - In: Benchmarking : an international journal ; BIJ 23 (2016) 3, pp. 584-600
Persistent link: https://www.econbiz.de/10011526052
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Linking knowledge management orientation to balanced scorecard outcomes
Lin, Hsui-Fen - In: Journal of knowledge management 19 (2015) 6, pp. 1224-1249
Persistent link: https://www.econbiz.de/10011457012
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Effect of knowledge management on growth performance in consturction industry
Bakar, Abu Hassan Abu; Yusof, Mohamad Nizam; Tufail, … - In: Management decision : MD 54 (2016) 3, pp. 735-749
Persistent link: https://www.econbiz.de/10011517392
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Technoeconomic performance of wireless networks supporting smart mobile devices and services: evaluation of technology-centric cum marketing performance indicators
Neelakanta, Perambur S.; Noori, Aziz U. - In: Netnomics 16 (2015) 1/2, pp. 53-85
Persistent link: https://www.econbiz.de/10011540167
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Understanding performance indicators of organizational achievement in Turkish airline companies
Erdoğan, Dilek; Kaya, Ergün - In: Journal of management research 6 (2014) 4, pp. 109-123
Persistent link: https://www.econbiz.de/10010431415
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Performance measurement and performance indicators : a literature review and a proposed model for practical adoption
Star, Sequoia; Russ-Eft, Darlene F.; Braverman, Marc T.; … - In: Human resource development review : HRD review 15 (2016) 2, pp. 151-181
Persistent link: https://www.econbiz.de/10011494083
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The determinants of corporate image for life insurers in Taiwan
Chen, Tsai-jyh; Wan, Annie - In: Asia-Pacific journal of risk and insurance : APJRI 8 (2014) 2, pp. 205-228
Persistent link: https://www.econbiz.de/10010393578
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Ecosystem indicators for measuring industrial symbiosis
Fraccascia, Luca; Giannoccaro, Ilaria; Albino, Vito - In: Ecological economics : the transdisciplinary journal of … 183 (2021), pp. 1-16
Persistent link: https://www.econbiz.de/10012888296
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Analysis of the relationship between countercyclical capital buffer and performance and risk indicators of the banking sector
Yıldırım, Furkan - In: Economics and business review 7/21 (2021) 3, pp. 103-123
Persistent link: https://www.econbiz.de/10012796970