Bouzaabia, Rym; Bouzaabia, Olfa; Capatina, Alexandru - In: International Journal of Retail & Distribution Management 41 (2013) 8, pp. 627-647
Purpose – The purpose of this paper is to compare perceptions of retail logistics service quality among Romanian and Tunisian customers, and determine which dimensions of logistics service quality have the greatest influence on customer satisfaction and loyalty. Design/methodology/approach –...