Purpose: This paper aims to demonstrate the relevance of identifying lock-ins that characterise a service, showing how lock-ins or impediments reinforce the status quo and prevent change. It provides an understanding of the factors hindering the development of value co-creation in this service....

This paper outlines a <italic>relational theory of risk</italic>. According to this theory, risk emerges from situated cognition that establishes a <italic>relationship of risk</italic> between a <italic>risk object</italic> and an <italic>object at risk</italic>, so that the risk object is considered, under certain contingent circumstances and in some causal...

In contradistinction to generic and formal risk governance models such as the IRGC framework, this paper advocates the relevance of a contextual and practice-based approach to organizational risk governance. Three cases illustrate the socially situated dynamics of risk governance practice:...

In seeking to advance the understanding of the production, diffusion and negotiation of meaning in and between organisations, we introduce below the notion of mise-en-sens. Mise-en-sens refers to the performing art term of mise-en-scène and builds on the French term sens denoting meaning as...