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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction

Xu, Xun; Liu, Wenhui; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 58 (2019) 6, pp. 1034-1051

Persistent link: https://www.econbiz.de/10012050714

Student Resistance to a Mandatory Learning Management System in Online Supply Chain Courses

Strang, Kenneth David; Vajjhala, Narasimha Rao - In: Journal of Organizational and End User Computing (JOEUC) 29 (2017) 3, pp. 49-67

The authors explored how a technology model captured the factors that motivated and demotivated students to accept a new learning management system in online supply chain courses at an accredited public American university. Technology resistance is a well-known social science problem that...

Persistent link: https://www.econbiz.de/10012049232

Investigating membership retention : employing public relations theory to better understand relationship management

Pressgrove, Geah; McKeever, Robert; McKeever, Brooke … - In: Journal of nonprofit & public sector marketing 36 (2024) 1, pp. 1-21

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An asymmetric configural model approach for understanding complainer emotions and loyalty

Kasnakoglu, Berna Tari; Yılmaz, Çengiz; Varnali, Kaan - In: Journal of business research : JBR 69 (2016) 9, pp. 3659-3672

Persistent link: https://www.econbiz.de/10011515218

Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship

Morgeson, Forrest V., III.; Hult, G. Tomas M.; Mithas, Sunil - In: Journal of marketing 84 (2020) 5, pp. 79-99

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It makes me feel vulnerable! : the impact of public self-disclosure on online complaint behavior

Dyussembayeva, Shynar; Viglia, Giampaolo; Nieto-Garcia, … - In: International journal of hospitality management 88 (2020), pp. 1-9

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Differential Impacts of Flood Hazards Among the Street Children, the Urban Poor and Residents of Wealthy Neighborhoods in Metro Manila, Philippines

Zoleta-Nantes, Doracie - In: Mitigation and Adaptation Strategies for Global Change 7 (2002) 3, pp. 239-266

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Expanding microenterprise credit access : using randomized supply decisions to estimate the impacts in Manila

Karlan, Dean; Zinman, Jonathan - 2009

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Persona-fied brands : managing branded persons through persona

Dion, Delphine; Arnould, Eric J. - In: Journal of marketing management : MM 32 (2016) 1/2, pp. 121-148

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Measurement of satisfaction with ICT services implementation and innovation in restaurants (case study: Isfahan, Iran)

Torabi Farsani, Neda; Sadeghi, Rasool; Shafiei, Zahed; … - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 250-262

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