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The great new shopping idea : introducing self-service retailing in the British Isles
Morrison, Kathryn A. - In: History of retailing and consumption 9 (2023) 1, pp. 57-81
Persistent link: https://www.econbiz.de/10014391883
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Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting
Lee, Hyun-Joo - In: International journal of retail & distribution management 43 (2015) 8, pp. 676-692
Persistent link: https://www.econbiz.de/10011443489
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Antecedents of self-service technology in brick and mortar stores in India : an empirical study in the COVID-19 pandemic environment
Archana Singh - In: International journal of management concepts and … 14 (2021) 3, pp. 244-258
Persistent link: https://www.econbiz.de/10012671190
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Customer reactions to self-checkout discontinuance
Rinta-Kahila, Tapani; Penttinen, Esko; Kumar, Ashish; … - In: Journal of retailing and consumer services 61 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012581860
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Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments
Schweitzer, Virginie; Simon, Françoise - In: Journal of business research : JBR 126 (2021), pp. 291-306
Persistent link: https://www.econbiz.de/10012494254
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Waiting in exit-stage operations : expectatopm fpr self-checkout systems and overall satisfaction
Morimura, Fumikazu; Nishioka, Kenichi - In: Journal of marketing channels : ... distribution … 23 (2016) 4, pp. 241-254
Persistent link: https://www.econbiz.de/10011628606
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An examination of users and non-users of self-checkout counters
Leng, Ho Keat; Wee, K. N. L. - In: The international review of retail, distribution and … 27 (2017) 1, pp. 94-108
Persistent link: https://www.econbiz.de/10011703186
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An integrated model of self-service technology (SST) usage in a retail context
Demoulin, Nathalie T. M.; Djelassi, Souad - In: International journal of retail & distribution management 44 (2016) 5, pp. 540-559
Persistent link: https://www.econbiz.de/10011578711
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Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentions
Lee, Hyun-Joo - In: Journal of research in interactive marketing : … 11 (2017) 3, pp. 214-231
Persistent link: https://www.econbiz.de/10011779137
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Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana; Huang, Yanliu - In: Journal of business research : JBR 170 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014534518