Fernando, Yudi; Chidambaram, Ramanathan R.M.; … - In: Benchmarking: An International Journal 25 (2018) 9, pp. 4009-4034
Purpose: The purpose of this paper is to investigate the effects of Big Data analytics, data security and service supply chain innovation capabilities on services supply chain performance. Design/methodology/approach: The paper draws on the relational view of resource-based theory to propose a...