Industry reputation crises trigger producers and consumers to switch to certification as a signal of quality, especially in a weak institutional environment. In this paper, we posit that firm certification as a signaling mechanism involves the co-evolution of firms and consumers. We investigate...

Purpose: The main purpose of this study is to identify the dimensions of hotel employees’ job risk perceptions and develop a measurement scale for this construct. Design/methodology/approach: Four studies using a mixed-method design were conducted to develop and validate the scale of hotel...