"Work has become more insecure and unequal. Corporate restructuring strategies hold a good share of the blame, as managers seek to cut costs and shift risk through downsizing, outsourcing, and intensifying performance management. Under what conditions do companies take alternative approaches to...

This study analyses recent changes in collective bargaining institutions and their implications for employer strategies in the French and German telecommunications industries, drawing on case studies and survey data from call centre workplaces. Findings demonstrate that differences in both...