The paper evaluates a capitation-financed system of mental health services delivery developed in Rochester, New York. Cost/benefit analysis of the treatment program is implemented on three years of data using program evaluation techniques. Patient outcomes are compared across randomly assigned...

Purpose – The purpose of this paper is to examine the possible impediments to radical innovation created by the pursuit of quality improvement in the dynamic hi‐tech sector. Design/methodology/approach – First examines contributions and limitations of extant literature. Then analyzes three...