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Emotional and the normative aspects of customers' reviews

Pashchenko, Yana; Rahman, Mst Farjana; Hossain, Md Shamim; … - In: Journal of retailing and consumer services 68 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013366282

Detection of potential customers' empathy behavior towards customers' reviews

Hossain, Md Shamim; Rahman, Mst Farjana - In: Journal of retailing and consumer services 65 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013169573

Website quality, perceived flow, trust, and commitment : developing a customer relationship management model

Hossain, Md Shamim; Rahman, Mst Farjana - In: Impact of globalization and advanced technologies on …, (pp. 202-226). 2021

Persistent link: https://www.econbiz.de/10012517891

Sentiment analysis and review rating prediction of the users of Bangladeshi shopping apps

Hossain, Md Shamim; Rahman, Mst Farjana - In: Developing relationships, personalization, and data …, (pp. 33-56). 2022

Persistent link: https://www.econbiz.de/10013334851

Machine learning and artificial intelligence : the new move for marketers

Hossain, Md Shamim; Rahman, Mst Farjana - In: Developing relationships, personalization, and data …, (pp. 215-241). 2022

Persistent link: https://www.econbiz.de/10013334878

Detection of readers' emotional aspects and thumbs-up empathy reactions towards reviews of online travel agency apps

Hossain, Md Shamim; Rahman, Mst Farjana - In: Journal of hospitality and tourism insights 7 (2024) 1, pp. 142-171

Persistent link: https://www.econbiz.de/10014467066

Impact of customers' interpersonal interactions in social commerce on customer relationship management performance

Hossain, Md Shamim; Rahman, Mst Farjana; Zhou, Xiaoyan - In: Journal of Contemporary Marketing Science 4 (2021) 1, pp. 161-181

Purpose: Social commerce is a subpart of electronic commerce (e-commerce), where social media is forced to support user contributions. The purpose of this study is to measure the impact of customers' interpersonal interactions in social commerce on customer relationship management (CRM)...

Persistent link: https://www.econbiz.de/10012639938

Behavioral analytics of consumer complaints

Hossain, Md Shamim - In: AI-driven intelligent models for business excellence, (pp. 42-67). 2023

Persistent link: https://www.econbiz.de/10014281304

CSR pyramid, CSR in education development and stakeholder's satisfaction : evidence from the banking industry in Bangladesh

Hossain, Md Shamim; Sofri B. Yahya; Shaian Kiumarsi - In: International journal of management & enterprise … 19 (2020) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10012177807

Impact of social networking sites (SNSs) on stock market : review, synthesis and direction for future research

Haque, Md. Ziaul; Hossain, Md Shamim; Lucky, Suraiea Akter - In: International journal of financial engineering 11 (2024) 2, pp. 1-34

Persistent link: https://www.econbiz.de/10014574918