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A comparative analysis of contactless e-service encounters in online platforms

Lee, Sang M.; Hong, Soon Goo; Lee, Donhee - In: Service business 18 (2024) 1, pp. 1-26

Persistent link: https://www.econbiz.de/10014504707

Implementation of quality programs in health care organizations

Lee, Donhee - In: Service business 6 (2012) 3, pp. 387-404

Persistent link: https://www.econbiz.de/10009613972

Strategies for technology-driven service encounters for patient experience satisfaction in hospitals

Lee, Donhee - In: Technological forecasting & social change : an … 137 (2018), pp. 118-127

Persistent link: https://www.econbiz.de/10011962009

Effects of key value co-creation elements in the healthcare system : focusing on technology applications

Lee, Donhee - In: Service business 13 (2019) 2, pp. 389-417

Persistent link: https://www.econbiz.de/10012124335

Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector

Lee, Donhee - In: Service business 14 (2020) 1, pp. 47-74

Persistent link: https://www.econbiz.de/10012172757

HEALTHQUAL : a multi-item scale for assessing healthcare service quality

Lee, Donhee - In: Service business 11 (2017) 3, pp. 491-516

Persistent link: https://www.econbiz.de/10011732398

Comparison of efficiency of healthcare systems of countries with global competitiveness using data envelopment analysis

Lee, Donhee - In: Global business and finance review 21 (2016) 1, pp. 46-55

The purpose of this study is to evaluate and compare the efficiency of healthcare systems among 28 countries around the world by applying the data envelopment analysis (DEA) method. Two output variables are used: life expectancy at birth and infant mortality rate. Four input variables are used:...

Persistent link: https://www.econbiz.de/10011523985

Opportunities and challenges for contactless healthcare services in the post-COVID-19 era

Lee, Sang M.; Lee, Donhee - In: Technological forecasting & social change : an … 167 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012801714

Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance

Lee, Sang M.; Lee, Donhee - In: Service business 16 (2022) 1, pp. 1-28

Persistent link: https://www.econbiz.de/10013172545

A comparative study of quality awards : evolving criteria and research

Lee, Donhee; Lee, Dong Hyun - In: Service business 7 (2013) 3, pp. 347-362

Persistent link: https://www.econbiz.de/10009776980